PRIVACY POLICY
Introduction
Shibay Travels & Tours uses high ethical
standards and respects the client’s privacy. Save for disclosures required by
law in any relevant authority and the disclosure of the client’s name, email
address and the client’s credit card details for completing their booking, we
will not show the client’s personal information to third parties without their
consent. However, ST&T reserve the right to disclose the client’s personal
information to within ST&T including our affiliated employees and our
trusted agents and representatives who have access to this information with our
permission and who need to know or have access to this information to perform
our service (including customer services and internal (audit/compliance)
investigation) to and for the benefit of the client.
Clients can browse the website without revealing their identity or personal Information. When the clients register, they will be asked to supply certain personal Information.
Use of the clients’ personal information
We use Personal Information given by the clients in
the following ways:
- To fulfil our agreement
with clients, including processing their holiday details and sending any
information relating to their booking.
- To verify payment details,
screening, billing and other accounting or credit control purposes.
- Immigration and customs
control, safety, security, health, administrative and legal purposes.
- Statistical and marketing
analysis, frequent flyer programs, customer surveys, customer relations,
updates about the website, our products, our services, and finding the
client requirements and preferences.
- To enable clients to take
part in competitions and offers for certain products and services which
may be of interest to them, unless they inform us otherwise; and for web
administration, systems testing, maintenance and development (Including
enabling us to respond to comments on the website or the clients’
feedback).
If clients do not wish to receive our newsletters
and other mailings from us relating to our products and services and those of
organizations with whom we have a strategic relationship, they may opt-out by
ticking the relevant boxes on the website or the newsletters or other mailings
they receive from us.
Disclosures
For the purposes of providing services to clients
through the website and delivering or making our services available to them,
the client’s personal Information may be passed to and used by: Our employees
and agents, Our group companies (which may be located in other countries) and
other companies involved in meeting the client’s requirements (for services
such as hotels, suppliers and Car Rental), Our partner airlines and franchises,
data processing companies, travel agents, credit and debit card companies and
screening service providers.
Shibay Travel & Tours may also show the
client’s personal information in the following circumstances.
- If it is needed to do so by
applicable law or under a court or similar order to government and
enforcement agencies including customs and/or immigration departments.
- As deemed necessary, in our
discretion, to protect our legal rights or property, or property of a
member or third party, or to prevent personal injury; and/or in connection
with a sale, merger, assignment, joint venture or other transfer or
disposition of a portion or all our assets or stock or our affiliated
entities.
- In case it is necessary to show the client’s data in an authority
that does not have data protection laws, wherein ST&T will not buy any
liabilities due to this disclosure.
Hyperlinks to other websites
The website holds hyperlinks to websites owned and used
by third parties which are beyond our control. For example, when the client
uses our search engine for certain courses, the search results will supply
links to other websites from the website’s pages that take the client outside
the website. These other websites have their privacy policies, and we urge the
client to review them – because this privacy policy will not apply there. We do
not accept any responsibility or liability for the privacy practices of such
third-party websites and the client’s use of such websites is at their own
risk. We are only responsible for Handling and processing of client’s
confidential data which has been passed to us directly through our website.
We do not allow our pages to be loaded into frames
on the client’s website – Our web pages must load into the user’s entire
window.
We reserve the right to move or change the
website’s URL at any time to meet business needs and continually improve our
online service.
Cookies
When clients view or use the website, we may store
information on the hard drive of the client’s computer in the form of a
“cookie” (a small text file). Cookies allow us to tailor the website to the
client’s interests and preferences. For example, a cookie might hold
information about the web pages clients have visited on the website, which
could allow us to customize the client’s next visit. However, cookies do not
allow us access to the rest of the client’s computer, and we do not use them to
collect personally identifiable information about the client.
Most internet browsers enable clients to remove
cookies or to receive a warning before a cookie is stored on their hard drive.
Clients should refer to their browser instructions or help screen to learn more
about this. However, should clients decide to disable any cookies we place on
their computers, they may not be able to use certain services or facilities on
the website.
Clients may occasionally get cookies from our
advertisers or other third parties with links on the website. We do not control
these third-party cookies. The use of advertising cookies sent by third-party
servers is standard on the internet industry for which
we assume no responsibility.
Client’s right to see their personal information.
Clients have the right to request a copy of the
personal information that we hold on to them and they are then obliged to have
any errors in that information corrected. We may charge a reasonable fee for
such requests as allowed by law. We will use reasonable efforts to supply,
correct or remove Personal Information about the client on our files.
Changes to this Privacy Policy
From time to time, we may update this Privacy
Policy. When we do so, we will publish the changes on this website with a
notification on the website detailing a change to the policy has been made. If
clients do not agree to these changes, please do not continue to use the
website.
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